LIFETIME WARRANTY
All BBO Poker Tables products are protected by our lifetime warranty on all non-consumable parts, including structural and hardware integrity. Our lifetime warranty excludes consumable materials such as foam, layouts and armrests, which are subject to normal wear and tear.
Replacement layouts and materials are available for purchase on our website.
RETURN POLICY
All products are eligible for return up to 30 days of the date of delivery. All return shipping charges are the responsibilities of the customer and custom orders (poker and game tables with custom armrest material and custom layouts) are non-refundable.
BEFORE PRODUCTION
Custom orders (poker and game tables with custom armrest material and custom layouts) are 100% refundable and cancellable without a fee for 72 hours. After 72 hours, a 15% cancellation fee on the entire order will be applied as we will begin preparing your custom materials for production.
AFTER PRODUCTION HAS STARTED
Change of mind requests or cancellations on custom products (poker and game tables with custom armrest material or custom layouts) are subject to a 30% cancellation fee on the entire order after the order has been confirmed and production has begun.
SHIPPING PROTECTION AND CONCEALED DAMAGE
BBO Poker Tables is the only company on the market that proactively protects customers from shipping damage. We have developed an end-to-end track and trace system “Copperwire TNT” for our customers to document any shipping damage. It is important that you use Copperwire TNT and note any damages on the bill of lading during delivery. As long as you do this, you are 100% covered from shipping and concealed damage situations.
BBO Poker Tables cannot assist, by law, any concealed damage claims if damages were not noted on the bill of lading during the time of delivery. Freight shipping is not the same as ground package shipping (UPS, FedEx, Amazon) and it is important to note any damages on the bill of lading and through our Copperwire TNT system.
All orders are subject to our terms and conditions and shipping policies.